We ship using reputable U.S. carriers. Available options depend on your address and what’s in your cart. At checkout you’ll see the services available for your order.

• Standard: economical delivery with tracking
• Expedited: faster delivery with tracking (when available)

All shipments include tracking once the label is created.

When your order is processed and a shipping label is generated, you’ll receive an email containing your tracking information. Tracking may take a short time to show movement while the carrier scans the package into their network.

At this time we primarily ship within the United States. If international shipping becomes available, it will appear at checkout.

For special inquiries, email USPrecisionhealth@gmail.com. Please note: destination restrictions and import rules can vary by country.

Shipping timelines are estimates provided by carriers and can be impacted by weather, peak periods, or routing issues. If your tracking shows a delay, we recommend allowing the carrier a short window to update the scan history.

• Delayed: contact us if there are no tracking updates for an extended period
• Marked delivered: check the delivery area, neighbors, and carrier notes first
• Lost: we can help you start a carrier inquiry based on tracking

Email USPrecisionhealth@gmail.com with your order number and tracking link so we can assist.

If your order arrives damaged or doesn’t match what you purchased, contact us as soon as possible so we can review and help.

1. Take clear photos of the item(s) and the packaging
2. Include your order number and a brief description of the issue
3. Email everything to USPrecisionhealth@gmail.com

We’ll evaluate the situation and provide next steps based on the order details and carrier condition.

Due to the nature of research products and sealed goods, many items are final sale. If a return is eligible, the item must be unopened, unused, and in original packaging.

If you believe your order qualifies for a return, email USPrecisionhealth@gmail.com with your order number and we’ll confirm eligibility and next steps.

If a refund is approved, it is issued to the original payment method. Processing time depends on the payment provider.

• Approved returns are processed after the item is received and inspected (if applicable)
• Some providers can take additional time to post the credit to your statement

If you have questions about a specific refund, share your order number with our support team.

We do not typically charge a restocking fee for eligible returns. If a return is approved, return shipping may be the customer’s responsibility unless the issue was caused by an error on our side.

If you need to change or cancel an order, contact us as soon as possible. Once an order is processed or shipped, we may not be able to modify it.

Email USPrecisionhealth@gmail.com with your order number and the requested change.